Condition of returns policy overview:
Return within:
7 days
Return postage:
Buyer pays return postage
Policy:
Refunds by law in Australia, consumers have a legal right to obtain a refund for goods purchased from a business if the goods are faulty, not fit for purpose or don’t match the seller’s description.
Return:
Items must be returned in the same condition in which they were received. Buyers may be liable for loss in value of the item if it's returned in a different condition, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is not returned to the seller in the same condition, the seller may deduct the amount of loss and give the buyer a partial refund.
What are the guidelines?
Returned items that do not meet the below criteria may be subject to less than a full refund of the item's value. To be eligible for a return the exact item you purchased must be returned.
General return requirements
Item(s) must be in the exact condition they were received:
- Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
- All parts must be intact
- Must be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item
- Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
- Items must have original tags, labels and/or any accompanying materials that were originally included
Fashion:
- Original tags must be attached to the item
- Item cannot be altered in any way
- Item cannot be stained (dirt, makeup, food, etc.)
- Health & Beauty products must be unused and in original, unopened, undamaged and resalable condition
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